JOB TITLE : BUSINESS ANALYST
POSITION OVERVIEW
Understanding
Westports Malaysia’s business goals, objectives, and strategies will enable the
business analyst to build and implement new business processes that are in line
with the company’s strategic aims.
The
business analyst creates several business and system models by analyzing
business processes, data, and systems and using a variety of communication
techniques (such as interviews, meetings, and facilitated sessions), that the
company uses to develop a future state business model and a deeper
understanding of itself.
KEY RESPONSIBILITIES
1. Analysis and Planning
- Evaluates prospective operational
alterations, designs fresh concepts and methodologies, and conducts studies
based on operational, economic, and/or financial data to measure the
competitive performance of business segments.
- Identifies business processes to review.
Performs moderately complex research by gathering data from a variety of
sources, which may include operational data, metrics, competitor information,
and feedback from business partners.
- Constructs the business case for
changing the current practises, programmes, or processes when required.
- Assesses the current status,
opportunities, costs and benefits, feasibility, etc.
- Prepare a test plan covering all
possible test scenarios.
- Ensuring the application/products meet user acceptance.
- Organize with other team members to plan out the test activity.
2. Execution and Revisions
- To improve business outcomes,
collaborate with stakeholders on the design, testing, implementation, and
evaluation of business process modifications.
- Plan and execute all levels of testing
(System, Integration, and Regression).
- Detect and track software defects and
inconsistencies.
- Provide support and prepare project
documentation.
- Revise and establish application SOP under the IT department.
- Assess and evaluate ETP system security and work with security executives to comply with IT security policy monthly.
3. Tracking & Reporting
- To track development progress against
schedule and monitor closely for scope creep of a project and change request.
- Develops, modifies, and distributes
standard and ad hoc reports/dashboards to better understand the overall
business and/or unit.
- Train and follow up closely on the use
of BI tools by Westports Users (Power BI, Power Automate, and Data Lake) and
implement them on applications.
- Improve ETP Customer Experience and
system interface, data, and reporting function.
- Train ETP users on new features and obtain user feedback for improvements.
- Conduct Customer Experience Surveys and feedback quarterly.
REQUIREMENTS
- Bachelor’s degree (or equivalent) in
information technology or computer science
- Strong working knowledge of relevant
Microsoft applications, including Visio
- 2 or more years of experience in
analytics and systems development
- Proven ability to manage projects and
user testing
- High proficiency in SQL and database
management
- Experience in generating process
documentation and reports
- Excellent communication skills, with an
ability to translate data into actionable insights
- Extensive experience with data
visualization